Technical Support Specialist
7 days ago
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Logicalis. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients via various communication channels.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Assist clients in troubleshooting technical issues with PC hardware and software applications
- Support clients with Microsoft Operating Systems (Windows 7, Windows 10) and Microsoft Office Products (Word, Excel, PowerPoint, Office 365)
- Configure and troubleshoot mobile devices, including email sync
- Handle a high volume of technical issues efficiently and effectively
- Maintain regular and punctual attendance
- Utilize Active Directory database to reset network passwords
- Assist clients with adding and changing network printers
- Provide technical support for VPN connectivity issues
- Control clients' computers using remote access tools
- Troubleshoot remote access connectivity problems
Requirements:
- Equivalent combination of education and experience accepted
- Trade School Certificate or Associate Degree in a related field
- 1 year experience in a call center or service desk environment
- Knowledge of various PC hardware and software applications, including Operating Systems, Office 365 Support, User creations/terminations, End-user self-service tools, Cloud support, multiple device data syncing, ServiceNow or other ticketing systems, and Internet Service Provider (ISP) support
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications
Preferred Qualifications:
- Strong technical and client interaction skills
- Self-starter with excellent organizational, administrative, and interpersonal skills
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
- Excellent oral, written, technical, and business communication skills
- Ability to multi-task and work in a fast-paced environment
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