Customer Support Representative

1 week ago


Southfield, Michigan, United States Cambio Property Management LLC Full time
Job Summary

Cambio Property Management LLC is seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Support Representative.

Key Responsibilities
  • Manage volumes of inbound calls in a timely manner
  • Schedule appointments for sales and leasing leads
  • Escalate customer experience opportunities as needed
  • Follow communication scripts when handling different topics
  • Identify customers' needs, clarify information, research issues, and provide solutions/alternatives
  • Build sustainable relationships with residents/community teams by going the extra mile
  • Follow up on pending lease signings as assigned
  • Maintain call records in call database
  • Meet personal and support meeting team qualitative and quantitative targets
Requirements
  • High school diploma or general education degree (GED), or previous experience in a customer support role, or equivalent combination of education and experience
  • Must maintain an active and valid driver's license and clean driving record
  • Must have reliable transportation to work
  • Must maintain an active and working personal mobile phone
  • Computer skills required: Microsoft Office Suite; familiarity with CRM systems and practices
  • A track record of over-achieving data
  • Strong phone and verbal communication skills, along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • A growth mindset; always testing and learning
  • Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday
What We Offer

We offer a competitive compensation package, including a salary that is commensurate with the market and relevant experience, along with an excellent benefits package, including Medical, Dental, Vision, Life, Disability, FSA, and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Physical Demands and Work Environment
  • Frequently required to sit
  • Occasionally required to stand, walk
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • The employee must occasionally lift and/or move more than 20 pounds
Equal Opportunity Employer

Cambio Property Management LLC is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. We celebrate diversity and strive to create an inclusive environment for all employees.



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