Customer Service Representative

1 week ago


Southfield, Michigan, United States Rapid Mortgage Funding Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Rapid Mortgage Funding. As a key member of our organization, you will play a vital role in providing exceptional service to our clients and supporting the growth of our dynamic and fast-paced mortgage company.

Key Responsibilities
  • Client Communication: Handle customer inquiries and complaints in a professional and courteous manner, providing timely and effective resolutions to their concerns.
  • Product Knowledge: Develop and maintain a comprehensive understanding of our mortgage products and services, enabling you to provide accurate and informative responses to customer inquiries.
  • Troubleshooting: Troubleshoot and resolve product issues and concerns in a prompt and efficient manner, ensuring customer satisfaction and loyalty.
  • Documentation: Document and update customer records based on interactions, maintaining accurate and up-to-date information.
  • Knowledge Development: Develop and maintain a knowledge base of the evolving mortgage products and services, staying up-to-date on industry trends and developments.
Requirements
  • Experience: Previous experience in customer service, sales, or other related fields, with a proven track record of success.
  • Interpersonal Skills: Ability to build rapport with clients, colleagues, and other stakeholders, fostering strong relationships and a positive work environment.
  • Organizational Skills: Ability to prioritize and multitask, managing multiple customer interactions and tasks simultaneously.
  • Professionalism: Positive and professional demeanor, with excellent written and verbal communication skills.
About Us

Rapid Mortgage Funding is a dynamic and fast-growing mortgage company specializing in the purchase and refinance of residential homes. We are committed to providing exceptional service to our clients and supporting our team members with the tools they need to succeed and grow within this exciting and fulfilling career path.



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