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Customer Support Specialist
1 week ago
Position Overview:
As a vital member of our Member Service Center, you will engage with clients through our 24-hour call center, providing exceptional support and solutions. Your role is crucial in ensuring our members feel valued and understood.
Work Schedule:
This position requires a commitment of five days per week, with shifts available during various hours. Your days off will be scheduled to include either Saturday or Sunday, along with one weekday.
Available Shifts:
- 8:00 AM - 5:00 PM
- 9:00 AM - 6:00 PM
- 10:00 AM - 7:00 PM
- 12:00 PM - 9:00 PM
Compensation:
The starting pay for this role is $18.00 per hour, commensurate with experience.
Key Responsibilities:
- Provide outstanding service to credit union members, ensuring a positive experience.
- Act as a representative of our brand, embodying a cheerful and confident demeanor.
- Identify and resolve member inquiries, ranging from online banking issues to general questions.
- Maintain follow-through on commitments, ensuring all member needs are addressed.
Qualifications:
- Strong interpersonal skills and a genuine passion for helping others.
- Ability to work various shifts, including nights and weekends.
- Prior experience in customer service or retail is preferred.
- Experience in a call center or financial institution is advantageous.
- Proficient computer skills, capable of multitasking while delivering quality service.
- A high school diploma or GED is required; an Associate's degree in a related field is a plus.
About Michigan First Credit Union:
With over 90 years of service, Michigan First Credit Union is dedicated to providing top-notch financial solutions to our members. We pride ourselves on our commitment to community support and excellence in service.
Why Work With Us:
- Competitive salary and benefits package.
- Comprehensive medical, dental, and vision plans.
- 401(k) plan with employer matching.
- Tuition reimbursement for educational advancement.
- Access to wellness programs and fitness facilities.
Michigan First Credit Union is an Equal Opportunity Employer.
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