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Customer Service Representative

2 months ago

Southfield, Michigan, United States Atrium Hospitality Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Atrium Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Manage guest room assignments, ensuring that rooms are allocated correctly and that guests are satisfied with their accommodations.
  • Handle guest inquiries and requests, providing information and assistance as needed.
  • Work collaboratively with other front office staff to ensure a smooth and efficient operation.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.

What We Offer:

  • A competitive hourly rate of $18.80.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.