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Customer Service Representative

2 months ago

Southfield, Michigan, United States Michigan First Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michigan First Credit Union. As a key member of our 24/7 Call Center, you will be responsible for delivering exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Provide Stellar Service: Respond to member inquiries, resolve issues, and provide solutions in a friendly and professional manner.
  • Be a Brand Ambassador: Represent Michigan First Credit Union in a positive and enthusiastic way, embodying our values of service, professionalism, and growth.
  • Think Critically: Analyze member issues, identify solutions, and communicate effectively to resolve problems.
  • Follow Through: Ensure all member interactions are handled efficiently and effectively, with a focus on delivering high-quality service.
Requirements
  • Outgoing and Personable: You must be able to build rapport with members and provide a positive experience.
  • Team Player: You will be working in a fast-paced Call Center environment, so you must be able to work collaboratively with your team to achieve goals.
  • Previous Experience: You should have previous experience in retail, customer service, or a related field.
  • Strong Computer Skills: You will need to be proficient in using computer systems and software to perform tasks efficiently.
  • Education: A high school diploma or equivalent is required, with an associate's degree in business or a related field preferred.
About Us

Michigan First Credit Union is a leading financial institution with a strong commitment to service, professionalism, and growth. We offer a competitive compensation package, including benefits, tuition reimbursement, and opportunities for advancement.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.