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Customer Service Representative

2 months ago

Southfield, Michigan, United States CNS Healthcare Full time
About the Role

CNS Healthcare is seeking a highly skilled and detail-oriented Scheduling Representative to join our Customer Care Team. As a key member of our team, you will play a vital role in ensuring that individuals served are connected with providers and services.

Key Responsibilities
  • Receive and respond to incoming calls in a prompt, courteous, and professional manner.
  • Assess the needs of incoming callers and determine the best course of action to resolve their queries.
  • Utilize our scheduling module to schedule appointments for individuals served with providers and services.
  • Coordinate transportation services for individuals served as needed.
  • Monitor and respond to scheduling voicemails and emails to ensure timely follow-up and scheduling of services.
  • Provide notifications to clinical staff regarding scheduling updates, including transition protocols and authorizations.
  • Follow up on assigned tasks, such as rescheduling missed appointments and scheduling follow-up calls.
  • Review and update information in our electronic health record system as needed.
  • Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
  • Ensure that our customer care standards of service are applied to interactions with individuals served, guests, and staff.
Requirements
  • High School Diploma or General Education Diploma (GED)
  • A minimum of 1 year of experience in an office setting
  • Passion for providing exceptional customer service in a dynamic and diverse work environment
  • Proficiency in word processing, data entry, and telephone skills
  • Ability to work collaboratively and build positive working relationships
  • Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons
  • Valid and unrestricted Driver's License
  • Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements
Preferred Qualifications
  • Experience working in a medical office setting
  • Experience working with individuals with behavioral health and substance use disorders
  • Experience with Microsoft Office products
  • Experience with electronic health records (EHRs)
  • Bilingual
About CNS Healthcare

CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. We employ approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

We provide comprehensive integrated health services in partnership with several community organizations, and use a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

Visit our website to learn more about our mission, vision, and values.