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Customer Service Representative

2 months ago

Southfield, Michigan, United States Zeal Credit Union Full time
Job Description

**About the Role**

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Zeal Credit Union. As a key member of our staff, you will be responsible for providing exceptional service to our valued members, ensuring their financial needs are met with a high level of satisfaction.

Key Responsibilities

  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, open new accounts, and assist members with their day-to-day financial needs.
  • Offer valuable information on our products and services, tailoring recommendations to meet each member's unique financial goals.
  • Collaborate with colleagues to ensure seamless operations and maintain a positive member experience.

Requirements

  • Minimum of 6 months of customer service experience in a financial services environment.
  • Excellent communication and problem-solving skills, with a passion for helping others.
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment, with a high level of attention to detail.

What We Offer

  • A competitive salary and benefits package, including medical, dental, vision, and 401(k) matching.
  • Opportunities for professional growth and development, with a focus on member satisfaction and financial literacy.
  • A supportive and inclusive work environment, with a commitment to diversity and equal employment opportunity.