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Customer Service Representative

2 months ago

Southfield, Michigan, United States Guardian Alarm Full time

**Job Summary**

Guardian Alarm is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and resolving issues in a timely and professional manner.

**Key Responsibilities**

• Respond to customer inquiries and resolve issues via phone, email, and in-person

• Provide product information and support to customers

• Troubleshoot and resolve technical issues with alarm systems

• Maintain accurate records of customer interactions and issues

• Collaborate with internal teams to resolve complex customer issues

• Stay up-to-date on product knowledge and company policies

**Requirements**

• High school diploma or equivalent required

• 1-2 years of customer service experience

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

• Proficient in computer software and systems

**What We Offer**

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance