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Senior Business Development Manager, Amazon Vendor Services
2 months ago
About the Role
The Amazon Vendor Services organization is seeking a Senior Business Development Manager to drive business growth for some of the most influential Sellers on the Amazon Store. As a key member of the Consumables Category team, you will be responsible for shaping the future of the program and delivering an optimal level of service through strategic insights and high operational standards.
Key Responsibilities
- Business Growth
- Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
- Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers.
- Seller Relationship Management
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA.
- Program Process Excellence
- Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment.
- Improve team efficiency and optimize previously defined processes.
About the Team
The Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching.
Requirements
- E-commerce experience.
- Retail experience.
- Strong attention to detail with a proven ability to effectively manage multiple projects and priorities in an ambiguous, fast-paced/deadline-driven environment.
- Able to root cause issues and identify scalable solutions to address.
- Experience with partnering cross-functionally to drive results including continuous improvement initiatives.
- 4+ years' experience in account management, marketing, buying, or customer success delivery in related industries like retail, telecom, technology, or hospitality.
- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Excel, Microsoft OneNote, and Microsoft SharePoint.
