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Service Engineer for Healthcare Solutions

2 months ago

Alexandria, Virginia, United States Philips Full time
Position Overview:

As a Service Engineer specializing in healthcare technology, you will play a crucial role in enhancing patient care by ensuring the optimal performance of medical equipment. Your expertise will be essential in managing customer relationships through effective technical support, installation, troubleshooting, and maintenance of equipment at various healthcare facilities.


Key Responsibilities:
  • Deliver outstanding customer service by understanding client needs, setting clear expectations, and ensuring timely resolutions.
  • Gain insights into the client's operational environment to drive service revenue and enhance satisfaction.
  • Collaborate with regional teams to streamline processes and identify areas for improvement and training.
  • Engage in continuous learning to expand your skill set across multiple modalities and tools.
  • Complete all administrative tasks in compliance with regulatory standards, including service reports, expense documentation, and maintenance records.
  • Adhere to established safety and quality protocols while performing your duties.
  • Conduct preventive maintenance, installations, and troubleshooting of electronic, mechanical, and network-related issues.
  • Be prepared for travel within the designated region, with driving times averaging between 1-4 hours daily.

Qualifications:

The ideal candidate will possess:

  • A minimum of 1 year of experience in a diagnostic imaging service environment or 3 years in electromechanical fields.
  • Preferred experience in Image Guided Therapy (IGT).
  • Strong understanding of electronic, mechanical, and networking principles for effective equipment management.
  • A bachelor’s degree in electronics or a related discipline, or an equivalent combination of education and experience.
  • The ability to meet physical, cognitive, and environmental job requirements.

Work Environment:

This role requires flexibility in working hours, including potential overtime and on-call duties. You will be expected to work in various settings, including healthcare facilities, while adhering to safety protocols regarding radiation and personal protective equipment.


About Philips:

Philips is dedicated to advancing health technology with a commitment to improving lives. We believe in the importance of accessible healthcare for all and strive to make a meaningful impact in the communities we serve.