Patient Services Coordinator
1 week ago
Advantia Health is currently looking for a dedicated Call Center Representative to join our team. This full-time position is essential in providing exceptional service to our patients by managing their inquiries and appointments effectively.
Key Responsibilities:
In this role, you will be responsible for a variety of tasks that ensure a smooth patient experience. The following duties are essential to the position:
- Assist patients by answering their calls, scheduling appointments, and maintaining accurate records.
- Act as the primary point of contact for patients, providing a warm welcome and addressing their needs.
- Conduct all necessary registration processes for new patients and update existing patient information as required.
- Handle patient concerns with professionalism, working collaboratively with other departments to resolve issues efficiently.
- Maximize patient satisfaction and optimize appointment scheduling to ensure effective use of provider time and resources.
- Provide reassurance to patients by addressing their concerns and maintaining a welcoming reception area.
- Manage financial transactions by accurately recording patient charges and updating billing information.
- A high school diploma or GED is required; an Associate's degree is preferred.
- At least two years of experience in a medical or clinical office setting.
- Familiarity with electronic medical records (EMR) and scheduling systems, including but not limited to Athena, Greenway, and Phreesia.
Advantia Health is committed to delivering high-quality healthcare services, particularly for women. We strive to set a new standard in patient care by focusing on compassion, value, and convenience. Our approach includes listening to our patients, providing comprehensive answers to their questions, and utilizing technology to enhance their experience. We are also dedicated to creating innovative care models that prioritize the well-being of women and their families.
Note: Advantia Health is an Equal Opportunity Employer that values diversity and inclusion. We are dedicated to hiring the most qualified individuals to provide exceptional healthcare services.
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