Front Desk Representative

4 days ago


Cleveland, Mississippi, United States Chawla Pointe LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Chawla Pointe LLC. The successful candidate will be responsible for processing reservations, managing guest communications, and providing exceptional customer service.

Key Responsibilities:

  • Process reservations and manage guest communications in a timely and efficient manner.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues that may arise.
  • Manage reservation records, ensuring accuracy and up-to-date information.
  • Prepare letters of confirmation and process cancellations and modifications as needed.
  • Assist with front office duties, including preparing expected arrival lists and monitoring advance deposits.
  • Develop and maintain a thorough knowledge of hotel policies, procedures, and services.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Perform other duties as assigned by management.

Requirements:

  • High school graduate or equivalent.
  • Ability to speak, read, write, and understand the primary language used in the workplace.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.


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