Front Desk Representative

4 weeks ago


Cleveland, Ohio, United States HEI Hotels & Resorts Full time
Front Desk Agent

At HEI Hotels & Resorts, we're committed to delivering exceptional guest experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and valued.

Responsibilities:
  • Provide a warm and sincere welcome to our guests, setting the tone for a memorable stay.
  • Utilize effective communication skills to understand and address guest requests, providing accurate information and resolving conflicts in a professional manner.
  • Process check-ins and check-outs efficiently, ensuring all necessary information is accurately recorded and communicated to guests.
  • Make informed decisions regarding room assignments, taking into account guest preferences and hotel policies.
  • Manage guest payments, handling cash, credit cards, and other forms of payment with accuracy and attention to detail.
  • Respond promptly to guest inquiries and concerns, demonstrating empathy and a commitment to resolving issues.
  • Collaborate with other hotel staff to ensure seamless guest experiences, from arrival to departure.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel or hospitality experience an asset.
What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including competitive pay, comprehensive benefits, and opportunities for growth and development.

At HEI Hotels & Resorts, we're dedicated to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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