Front Desk Representative

5 days ago


Cleveland, Ohio, United States HEI Hotels & Resorts Full time
Front Desk Agent Opportunity

We are seeking a skilled and friendly Front Desk Agent to join our team at The Westin Cleveland Downtown. As a key member of our hospitality team, you will play a vital role in delivering exceptional guest experiences by providing a warm welcome and ensuring a smooth stay.

Key Responsibilities:

  • Anticipate and meet the needs of our guests to ensure a memorable stay
  • Provide accurate and timely information about hotel services and amenities
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Collaborate with other departments to resolve guest issues and concerns

What We Offer:

  • A fast-paced and dynamic work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing situations
  • High school diploma or equivalent required; hospitality experience preferred

Why Work with Us:

At HEI Hotels & Resorts, we are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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