Front Desk Representative
4 weeks ago
Pyramid Global Hospitality is a leading hospitality company that values its employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.
Job Summary
We are seeking a Front Desk Agent to join our team at the Hotel Indigo Cleveland Gateway. As a Front Desk Agent, you will be responsible for greeting and welcoming guests, handling check-ins and check-outs, managing reservations, and providing accurate information about the hotel, rooms, rates, and amenities. You will also be responsible for processing payments, managing cash transactions, and coordinating with housekeeping and maintenance to ensure smooth operations. If you have a friendly and professional demeanor, excellent communication skills, and a passion for customer service, we encourage you to apply.
Responsibilities
• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.
What We Offer
• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.
Qualifications
• Friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• Passion for customer service with a positive, can-do attitude.
• Ability to multitask and remain calm under pressure.
• Previous experience in hospitality or customer service is a plus but optional.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office is a plus.
Location
The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space, and two outlets, including our signature restaurant. We are located in the heart of Cleveland, Ohio, and offer a unique blend of modern amenities and historic charm. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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