Front Desk Representative

7 days ago


Cleveland, Ohio, United States HEI Hotels & Resorts Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Cleveland Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, processing payments and handling room assignments.
  • Manage the front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel or hospitality experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off. We also offer opportunities for career advancement and professional growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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