Front Desk Representative

1 day ago


Cleveland, Ohio, United States Crescent Hotels & Resorts Full time
Front Desk Agent Opportunity

We are seeking a skilled Front Desk Agent to join our team at The Hotel Cleveland. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience.

Key Responsibilities:
  • Greet guests with a warm welcome and provide accurate information about hotel amenities and services.
  • Process guest registrations, including inputting and retrieving information from our computer system.
  • Make room assignments based on guest needs and preferences.
  • Handle cash, credit card transactions, and other forms of payment.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.

Requirements:
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Self-starting personality with an even disposition and ability to work in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to maintain a professional appearance and manner at all times.

About Us:
Crescent Hotels & Resorts is a leading hospitality company that values diversity, equity, and inclusion. We strive to create a workplace where associates feel valued, respected, and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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