Front Desk Representative

4 weeks ago


Cleveland, Ohio, United States Pyramid Global Hospitality Full time
About the Role

As a Front Desk Agent at Pyramid Global Hospitality, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your primary responsibility will be to manage the front desk, handling check-ins, check-outs, and guest inquiries with efficiency and professionalism.

Key Responsibilities

Greet and welcome guests, creating a positive first impression
Handle check-ins and check-outs, ensuring guest satisfaction
Manage reservations, answer guest inquiries, and address complaints promptly
Maintain a clean and organized front desk area
Provide accurate information about the hotel, rooms, rates, and amenities
Process payments and manage cash transactions accurately
Coordinate with housekeeping and maintenance to ensure smooth operations
Promote teamwork and contribute to a friendly, safe work environment

What We Offer

Competitive salary and benefits package
Opportunities for career growth and advancement
A supportive and dynamic team environment
Ongoing training and development programs

Requirements

Friendly and professional demeanor with excellent communication skills
Strong organizational skills and attention to detail
Passion for customer service with a positive, can-do attitude
Ability to multitask and remain calm under pressure
Previous experience in hospitality or customer service is a plus but optional
Flexibility to work various shifts, including evenings, weekends, and holidays
Proficiency in hotel management software and Microsoft Office is a plus

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