Front Desk Representative

3 weeks ago


Cleveland, Ohio, United States HEI Hotels & Resorts Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Cleveland Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Greet and welcome guests in a friendly and professional manner
  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues or concerns in a timely and efficient manner
  • Manage guest room assignments and ensure accurate room inventory
  • Process payments and handle cash, credit card transactions, and other forms of payment
  • Provide information and recommendations on local attractions, dining, and other services
  • Collaborate with other hotel staff to ensure seamless service and resolve any issues that may arise
Requirements:
  • High school diploma or equivalent required; college degree preferred
  • Previous hotel experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic math skills and accuracy with handling cash and credit card transactions
  • Ability to stand for long periods and move throughout the front office
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. We also offer a wide range of discounts and perks, including hotel room discounts and pet insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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