Front Desk Representative

5 days ago


Cleveland, Ohio, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Front Desk Agent is responsible for delivering exceptional guest experiences from arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Assist guests with arrival and departure, ensuring a smooth and efficient process.
  • Process guest registrations, check-ins, and check-outs, maintaining accurate records and handling cash and credit transactions.
  • Provide information about hotel amenities, services, and local attractions, offering personalized recommendations to enhance the guest experience.
  • Collaborate with other hotel departments to resolve guest complaints and issues, ensuring prompt and effective resolution.
  • Manage guest requests, inquiries, and complaints, maintaining a high level of guest satisfaction and quality service.
  • Generate and distribute daily and weekly reports, maintaining accurate records and providing insights to improve hotel operations.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel Front Desk and Marriott brand experience is preferred.
  • Marriott PMS experience a plus.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ability to effectively deal with internal and external customers with tact and diplomacy.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates and guests.
  • Command of the English language both written and verbal.
  • Ability to multi-task, prioritize, and follow up with excellent customer service skills.
Working Conditions

This role requires regular attendance, flexibility to work varying schedules, including weekends and holidays, and the ability to work in a fast-paced environment. Physical demands include standing for extended periods and lifting light objects.

This job description is not an exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.



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