Front Desk Representative
3 weeks ago
We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Chawla Pointe LLC. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, responding to inquiries, and processing reservations.
Key Responsibilities- Process reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
- Process reservations from the sales office, other hotel departments, and travel agents.
- Know the type of rooms available as well as their location and layout.
- Know the selling status, rates, and benefits of all packages plans.
- Know the credit policy of the hotel and how to code each reservation.
- Create and maintain reservation records by date of arrival and alphabetical listing.
- Determine room rates based on the selling tactics of the hotel.
- Prepare letters of confirmation.
- Communicate reservation information to the front desk.
- Process cancellations and modifications and promptly relay this information to the front desk.
- Understand the hotel's policy on guaranteed reservations and no-shows.
- Process advance deposits on reservations.
- Help develop room revenue and occupancy forecasts.
- Prepare expected arrival list for front office use.
- Assist in preregistration activities when appropriate.
- Monitor advances deposit requirements.
- Handle daily correspondence. Respond to inquiries and make reservations as needed.
- Maintain a clean and neat appearance and work area at all times.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Making arrangements for client's travel programs.
- Track future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required of hotel in all the system channels and on the hotel website.
- Configuring rates on the hotels property management system.
High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Choice, IHG, HILTON experience preferred.
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Front Desk Representative
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Cleveland, Mississippi, United States Chawla Pointe LLC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Chawla Pointe LLC. The successful candidate will be responsible for processing reservations, managing guest communications, and providing exceptional customer service.Key Responsibilities:Process reservations and manage guest communications in a...
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