Front Office Coordinator

2 weeks ago


West Des Moines, Iowa, United States West Des Moines OBGYN Associates, PC Full time
Position Overview

Are you a friendly and dedicated individual with a passion for providing exceptional patient care? If so, we want to hear from you


Key Responsibilities

  • Welcome patients upon their arrival at the reception area.
  • Manage incoming calls, relay messages, and direct inquiries to the appropriate personnel.
  • Coordinate and adjust patient appointments in accordance with established protocols.
  • Retrieve and manage messages from voicemail systems.
  • Prepare digital records for upcoming appointments.
  • Organize and maintain electronic medical records.
  • Verify patient demographic details in line with standard procedures.
  • Ensure collection of necessary HIPAA forms and other documentation.
  • Gather current insurance details from patients.
  • Process co-payments and outstanding balances.
  • Inform nursing staff of any last-minute scheduling changes.
  • Monitor the waiting area to ensure all patients are attended to.
  • Update patient records for billing and charting purposes.
  • Reconcile cash and charge transactions at the close of business.
  • Distribute mammography correspondence.
  • File scanned medical documents accurately.
  • Handle incoming and outgoing faxes electronically.
  • Safeguard confidential information through proper disposal methods.

Essential Skills

  • Excellent communication and organizational abilities.
  • Capacity to adapt to evolving workplace dynamics and policies.
  • Proficient in general computer operations and adaptable to various office software.

Qualifications

A high school diploma or equivalent is required.



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