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Front Office Operations Supervisor

2 months ago

Des Moines, Iowa, United States Hotel Resource Full time

Front Office Operations Supervisor

Company: Hotel Resource

Location: Not Specified

Category: Hospitality - Hotel Management

Degrees Required: Not Specified

Employment Type: Full-Time

Manages Others: No

Key Responsibilities:

  • Supervise and guide front desk personnel to uphold the highest standards in customer service and record management.
  • Oversee documentation, financial records, and inventory control.
  • Facilitate training for new hires and develop weekly work schedules.
  • Evaluate performance metrics, provide constructive feedback, and pinpoint areas for enhancement.
  • Collaborate with management on staffing strategies.

Qualifications:

  • High School diploma or equivalent required.
  • 1-3 years of experience in customer service preferred.
  • Proficient in Microsoft Office Suite.
  • Excellent organizational, problem-solving, and communication abilities.
  • Capability to lift up to 50 lbs and navigate stairs.

Hotel Resource is a prominent player in the hospitality sector, dedicated to delivering exceptional service. We offer a competitive salary, a comprehensive benefits package, and an Employee Ownership - ESOP plan.