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Front Desk Representative

2 months ago

West Des Moines, Iowa, United States Crescent Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration: Greet and register guests in a friendly and efficient manner, ensuring all necessary information is accurately captured.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Respond to guest requests and concerns in a timely and professional manner, using effective communication skills to resolve issues.
  • Account Management: Close guest accounts, process payments, and maintain accurate records of guest transactions.
  • Team Collaboration: Work closely with other front office staff to ensure seamless service delivery and maintain a positive team environment.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Customer Service: A strong customer service focus, with the ability to provide exceptional service in a fast-paced environment.
  • Problem-Solving: Ability to think critically and resolve guest complaints in a professional and courteous manner.
  • Technical Skills: Proficiency in using computer systems and software to manage guest information and process transactions.
  • Teamwork: Ability to work collaboratively as part of a team, with a positive and flexible attitude.
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent interaction with guests and colleagues. The successful candidate will be able to work effectively in a team environment, with a strong focus on customer service and attention to detail.