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Bilingual Clinic Office Coordinator

2 months ago

Des Moines, Iowa, United States Primary Health Care Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Office Specialist to join our team at Primary Health Care Inc. As a Clinic Office Specialist I, you will play a vital role in providing excellent customer service and ensuring the smooth operation of our medical and dental clinics.

Key Responsibilities
  1. Patient Scheduling and Registration
  • Monitor patient schedules to ensure optimal use of clinic resources
  • Schedule patient appointments accurately and proactively identify and correct any errors
  • Communicate with patients to fill scheduling gaps and offer resources to overcome barriers to care
Revenue Cycle Management
  • Complete accurate patient registration and collect payments at the time of service
  • Manage cash boxes and ensure accurate financial transactions
  • Refer patients to Health Benefit Specialists as needed
  • Scan and index patient documentation into electronic health records
Customer Service and Communication
  • Provide prompt and friendly service to patients, visitors, and internal customers
  • Accurately document messages and communicate with staff members
  • Maintain a clean and tidy reception area and waiting room
Internal and External Referrals
  • Complete assigned referrals and ensure timely follow-up
Requirements
  • High school diploma or equivalent
  • One year of experience in a healthcare environment or two years in a customer service role
  • Excellent customer service skills and effective communication skills
  • Ability to think critically and resolve problems effectively
  • Initiative, dependability, and ability to work as part of a team
  • Basic math skills and ability to count money and make change
  • Accurate and efficient typing skills and ability to perform basic computer functions
What We Offer
  • Competitive base pay
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous PTO accrual and paid holidays
  • License/certification fee reimbursement and paid time off for continuing education
  • Tuition reimbursement program and 401k with company match