E-Commerce Operations Supervisor
2 weeks ago
POSITION SUMMARY: The E-Shop Manager is responsible for overseeing the daily functions of the online retail department, ensuring seamless operations and coordination of logistics in alignment with Clair Global Corporation's mission and core values.
QUALIFICATIONS AND REQUIREMENTS: The following qualifications are essential for performing the key responsibilities of this role while exercising independent judgment:
- Excellent communication skills, capable of engaging with diverse groups of internal and external stakeholders.
- Ability to maintain confidentiality when required.
- Meticulous attention to detail and accuracy.
- Proven capability to lead and manage various teams by setting objectives and providing guidance.
- In-depth understanding of operational workflows.
- Strong troubleshooting skills to address issues effectively.
- Availability for communication outside of standard hours.
- Proficient in computer applications with a commitment to ongoing learning.
- Familiarity with standard office equipment and operational systems.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent qualification.
- Knowledge of e-commerce systems and their functionalities.
- Experience with hand tools and operational equipment.
- Working knowledge of enterprise resource planning (ERP) systems.
- Experience in supervising, mentoring, and developing team members.
KEY RESPONSIBILITIES:
- Approve timecards for assigned team members.
- Oversee the training of new staff within the e-shop department.
- Manage e-shop personnel effectively.
- Provide coaching and resolve issues related to department operations and staff.
- Conduct annual performance evaluations for employees.
- Utilize ERP software to accurately track and manage company assets.
- Coordinate inventory management across departments to optimize resource utilization.
- Ensure that products meet company standards and client specifications before dispatch.
- Facilitate collaboration between e-shop and logistics teams during operational preparations.
- Enhance packaging processes for Clair products.
- Engage regularly with Clair operations teams to ensure alignment.
- Perform additional duties as assigned.
- Coordinate educational initiatives with the training department.
- Assist in delivering educational programs.
Additional responsibilities may be assigned as necessary.
COMPANY VALUES STATEMENT:
Employees at Clair Global Corporation are expected to uphold the following values:
- Support the company's strategic objectives and core values.
- Demonstrate honesty, integrity, and respect in all interactions with colleagues, clients, and vendors.
- Exhibit a positive and professional attitude.
- Maintain a professional appearance and conduct.
- Ensure regular attendance and punctuality.
- Keep workspaces organized and tidy.
- Show initiative and a willingness to learn new skills.
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