Retail Operations Supervisor

2 months ago


Gilbert, Arizona, United States DICK'S Sporting Goods Full time

Become a vital part of DICK'S Sporting Goods and contribute to a company that recognizes the transformative impact of sports on individuals and communities. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve. As a Retail Operations Supervisor, you will play a key role in achieving operational excellence and providing outstanding customer service while prioritizing team development and store performance.

Position Overview:

Role Summary:

In the capacity of Retail Operations Supervisor, your primary duties will encompass overseeing daily operations, strategizing both short and long-term objectives, engaging with the local community for talent acquisition, nurturing an inclusive team environment, and ensuring adherence to operational protocols and company standards.

Key Responsibilities:

  • Oversee the operational functions of the store department
  • Develop and implement short and long-term strategies
  • Engage with the community for recruitment and support team involvement
  • Cultivate a strong, diverse workforce
  • Ensure compliance with operational and brand standards
  • Uphold safety and cash-handling protocols
  • Foster an engaging and inclusive team atmosphere
  • Emphasize coaching and professional development
  • Maintain a safe and respectful shopping environment

Essential Competencies:

Our Leadership Competencies outline the characteristics we seek in Store leaders at DICK'S Sporting Goods. These competencies establish the benchmark for effective leadership that propels business success and nurtures talent.

  • Holds Self and Others Accountable
  • Customer-Centric Approach
  • Team Collaboration
  • Builds Trust
  • Strong Decision-Making Skills
  • Proactive and Results-Driven
  • Engages and Motivates Team Members
  • Focuses on Talent Development
  • Effective Team Building Abilities
  • Strategic Planning and Alignment
  • Visionary Thinking
  • Drives Purpose and Direction

Required Qualifications:

  • 1-3 years of experience in retail management or customer service
  • Strong analytical and problem-solving capabilities
  • Skills in people management and talent development
  • Flexible schedule availability, including evenings, weekends, and holidays
  • Commitment to safety policies and procedures


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