Retail Operations Supervisor
2 months ago
Become a vital part of DICK'S Sporting Goods and contribute to a company that recognizes the transformative impact of sports on individuals and communities. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve. As a Retail Operations Supervisor, you will play a key role in achieving operational excellence and providing outstanding customer service while prioritizing team development and store performance.
Position Overview:
Role Summary:
In the capacity of Retail Operations Supervisor, your primary duties will encompass overseeing daily operations, strategizing both short and long-term objectives, engaging with the local community for talent acquisition, nurturing an inclusive team environment, and ensuring adherence to operational protocols and company standards.
Key Responsibilities:
- Oversee the operational functions of the store department
- Develop and implement short and long-term strategies
- Engage with the community for recruitment and support team involvement
- Cultivate a strong, diverse workforce
- Ensure compliance with operational and brand standards
- Uphold safety and cash-handling protocols
- Foster an engaging and inclusive team atmosphere
- Emphasize coaching and professional development
- Maintain a safe and respectful shopping environment
Essential Competencies:
Our Leadership Competencies outline the characteristics we seek in Store leaders at DICK'S Sporting Goods. These competencies establish the benchmark for effective leadership that propels business success and nurtures talent.
- Holds Self and Others Accountable
- Customer-Centric Approach
- Team Collaboration
- Builds Trust
- Strong Decision-Making Skills
- Proactive and Results-Driven
- Engages and Motivates Team Members
- Focuses on Talent Development
- Effective Team Building Abilities
- Strategic Planning and Alignment
- Visionary Thinking
- Drives Purpose and Direction
Required Qualifications:
- 1-3 years of experience in retail management or customer service
- Strong analytical and problem-solving capabilities
- Skills in people management and talent development
- Flexible schedule availability, including evenings, weekends, and holidays
- Commitment to safety policies and procedures
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