Spa Operations Supervisor
2 weeks ago
Position Overview:
Hand and Stone Massage and Facial Spa is seeking a dynamic Spa Operations Supervisor who possesses enthusiasm, exceptional organizational abilities, and a proactive mindset.
Ideal Candidate:
The successful applicant will have a minimum of 2-4 years of experience in sales or customer service, ideally within a membership-driven spa setting.
This role involves a membership-based sales approach, and experience in converting leads and coaching team members to achieve membership sales is advantageous. This position offers a valuable opportunity for professional development and career advancement.
Key Responsibilities:
- Oversee front desk operations for the spa.
- Handle administrative duties including payroll, scheduling, inventory management, and reporting.
- Promote the health and wellness benefits of massage therapy and facials.
- Address client concerns in a courteous and timely manner.
Benefits:
- 401(k) plan
- Performance-based bonuses
- Employee discounts
- Complimentary food and snacks
- Opportunities for career progression
Qualifications:
- Retail or sales experience
- Passion for customer service and sales
- Experience in membership sales and conversions
- High enthusiasm level with a desire to mentor staff in enhancing customer service skills
- Flexibility to work various shifts including days, evenings, weekends, and holidays
- Comprehensive knowledge of spa services and product offerings
Compensation:
Salary plus commissions and generous bonuses based on achieving sales targets. Flexible scheduling and a professional, safe work environment are also provided.
Note:
This position is with an independently owned and operated Hand and Stone franchisee, which is a separate entity from Hand and Stone Franchise Corp. All employment decisions, including hiring and termination, are made solely by the franchisee.
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