Community Operations Supervisor

2 weeks ago


Gilbert, Arizona, United States Apartment Management Consultants Full time

We are currently in search of a Community Operations Supervisor.

The Community Operations Supervisor assists the Community Manager in supervising and managing the financial and operational aspects of the community.


Key Responsibilities:
  • Manage document organization and generate assigned reports.
  • Implement effective customer service and sales strategies to ensure prompt and courteous responses to all resident inquiries.
  • Oversee the collection of all payments and supervise the audit process for evictions, potential skips, and move-outs by inspecting units to assess occupancy.
  • Coordinate with external legal counsel throughout the eviction process.
  • Complete move-in/out and renewal documentation and input data into property management systems.
  • Administer the resident renter's insurance protocol.
  • Collect deposits and evaluate applications from prospective residents.
  • Ensure model and target apartments are prepared for viewing and maintain a tidy workspace.
  • Possess a comprehensive understanding of lease agreements, unit specifications, availability, current market trends, and all company and community policies, ensuring clarity on required application details, screening processes, and procedures.
  • Maintain relationships with apartment locator services and local businesses to distribute informational materials.
  • Conduct market research on competing properties and engage in outreach marketing.
  • Develop and sustain ongoing resident retention initiatives.
  • Report any unusual or extraordinary situations concerning the property or residents.
  • Exhibit a professional demeanor and conduct at all times.

Qualifications:
  • Experience in customer service.
  • Minimum of 6 months in the property management sector.
  • Excellent written and verbal communication skills.
  • Ability to maintain professionalism and courtesy in a dynamic work environment.
  • Strong organizational skills with meticulous attention to detail.

Compensation:
$20.00 per hour

*Outlined benefits are subject to change and may vary based on location or employee status*

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