Community Operations Supervisor
2 weeks ago
We are currently in search of a Community Operations Supervisor.
The Community Operations Supervisor assists the Community Manager in supervising and managing the financial and operational aspects of the community.
Key Responsibilities:
- Manage document organization and generate assigned reports.
- Implement effective customer service and sales strategies to ensure prompt and courteous responses to all resident inquiries.
- Oversee the collection of all payments and supervise the audit process for evictions, potential skips, and move-outs by inspecting units to assess occupancy.
- Coordinate with external legal counsel throughout the eviction process.
- Complete move-in/out and renewal documentation and input data into property management systems.
- Administer the resident renter's insurance protocol.
- Collect deposits and evaluate applications from prospective residents.
- Ensure model and target apartments are prepared for viewing and maintain a tidy workspace.
- Possess a comprehensive understanding of lease agreements, unit specifications, availability, current market trends, and all company and community policies, ensuring clarity on required application details, screening processes, and procedures.
- Maintain relationships with apartment locator services and local businesses to distribute informational materials.
- Conduct market research on competing properties and engage in outreach marketing.
- Develop and sustain ongoing resident retention initiatives.
- Report any unusual or extraordinary situations concerning the property or residents.
- Exhibit a professional demeanor and conduct at all times.
Qualifications:
- Experience in customer service.
- Minimum of 6 months in the property management sector.
- Excellent written and verbal communication skills.
- Ability to maintain professionalism and courtesy in a dynamic work environment.
- Strong organizational skills with meticulous attention to detail.
Compensation:
$20.00 per hour
*Outlined benefits are subject to change and may vary based on location or employee status*
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