Retail Operations Supervisor

2 weeks ago


Gilbert, Arizona, United States Chico's Full time
Join Our Dynamic Team

At Chico's, we are passionate about creating a fashion-forward environment that empowers women to feel their best.

POSITION OVERVIEW:

The Retail Operations Supervisor plays a pivotal role in assisting the Store Manager to foster a customer-centric and product-driven sales atmosphere. This position emphasizes our core values and guiding principles throughout all store functions, including sales management, asset protection, and human resources, ensuring an exceptional customer experience and optimal profitability.


KEY RESPONSIBILITIES:


• Analyze sales data and key performance indicators to identify business needs; collaborate with the Store Manager to implement effective in-store sales strategies.

• Set clear expectations and hold the store team accountable for meeting brand standards and performance metrics.
• Manage payroll and inventory budgets effectively.

• Oversee essential operational tasks such as scheduling, shrink audits, physical inventory, and ensuring accurate payroll documentation.

• Execute all financial processes in line with company policies, including cash handling, price adjustments, and merchandise management; guarantee accuracy in all register transactions.

• Ensure adherence to all relevant laws, loss prevention protocols, and operational procedures; conduct training for associates to reinforce compliance.

• Manage operational processes including inventory receipt and dispatch, daily replenishment of merchandise, and preparation for physical inventories.

• Maintain visual merchandising standards and ensure the store environment reflects the brand's image.
• Cultivate a high-performance culture by motivating the sales team to achieve set sales and productivity targets.

• Provide training and coaching to ensure the sales team possesses comprehensive product knowledge both online and in-store.


QUALIFICATIONS:
• High School diploma or equivalent
• Minimum of 2 years of retail management experience preferred
• Must be at least 18 years old
• Exceptional communication skills, both verbal and written
• Ability to adapt to technology provided by the company
• Proven track record of excellent customer service and leadership skills
• Strong organizational abilities and capacity to multitask in a fast-paced setting
• Effective leadership qualities, with a focus on training and team development
• Familiarity with the administrative aspects of retail operations
• Ability to engage effectively with customers and team members
• Regular attendance is crucial for this role to ensure sufficient coverage for company objectives. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
• Frequent walking and standing throughout the shift
• Occasional lifting of up to 50 lbs. (1-33% of the shift)
• Regular climbing (34%-66% of the shift)

We are continuously seeking talented individuals to join our store teams.

While we may not have an open position at the moment, we will review your application to see if your qualifications align with our needs.

Applicants are welcome to apply for any position at any time; however, the specific role may not currently be available.

Accommodation is available for applicants with disabilities. Please reach out to your local Store Manager for assistance during the application process.

Chico's FAS, Inc. is an equal opportunity employer.

We uphold a policy of non-discrimination based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.



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