Front Desk Coordinator

4 days ago


Concord, Massachusetts, United States Boston IVF Full time
Job Summary

Boston IVF is seeking an experienced Receptionist to join our team at our new fertility center in Concord, MA. As a key member of our administrative team, you will be responsible for providing exceptional patient care and support to our patients and staff.

Key Responsibilities
  • Prepare clinical schedules and administrative preparation within our EMR system
  • Direct communication with patients, triaging calls and confirming demographic information
  • Process payments and maintain logs/receipts
  • Ensure charts are prepared for clinical appointments with physicians and APP team
  • Process and track medical records, insurance cards, and photo IDs
  • Communicate with patients and administrative assistants regarding missing information prior to appointments
  • Maintain the appearance of the waiting area and stock coffee/tea stations
  • Mail, retrieve, sort, and distribute outside and interoffice mail, post outgoing mail
  • Additional duties assigned as needed by the organization
Requirements
  • High School Diploma
  • Minimum 3 years reception experience
  • Ability to adapt and work seamlessly with interdisciplinary teams
  • Problem-solving, decision-making, and planning skills
  • Highly organized, able to prioritize and execute
  • Customer Service Focus
Benefits
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
Work Environment

Monday - Friday, 6:30am to 2:30pm, with 1-2 weekends/holidays/month. Training will be provided at our main headquarters in Waltham, MA.



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