Rehab Front Desk Coordinator
1 month ago
Category: Clerical & Administrative Support
Location: Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742
Department: Westford OT
Schedule: Full Time
Shift: Day/Eve shift
Hours: approx 9:30-6 mon-th. fri 7-330
The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.
Minimum Qualifications
- Education
- Associates degree or medical certification preferred
- Exposure to medical terminology preferred
- Experience
- 2-3 years' experience in patient or customer service role
- Proven patient/customer service with focus on quality and efficiency
- Has demonstrated the ability to multitask in a fast paced environment
- Proficient in Microsoft Word/Outlook
- Knowledge of Redock strongly preferred
- Licensure and/or Certification
- Medical terminology preferred
- Skills
- Uses positive language
- Excellent customer service skills.
- Team oriented, team builder
- Patience
- Comfortable in a busy environment
- Ability to change job functions from phone to direct patient contact
- Ability to prioritize
- Attentiveness
- Must be able to read, write, and communicate in English.
- Computer skills required.
- Ability to maintain confidential information.
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