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Rehabilitation Front Desk Coordinator

2 months ago

Concord, Massachusetts, United States Emerson Hospital Full time
Job Summary

The Rehabilitation Front Desk Coordinator is a vital member of the Emerson Hospital team, serving as a liaison between patients and healthcare providers. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Patient Communication: Respond to patient inquiries, provide information, and resolve issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, ensuring a smooth and efficient flow of patients and visitors.
  • Medical Records: Maintain accurate and up-to-date medical records, ensuring confidentiality and compliance with hospital policies.
  • Team Collaboration: Work closely with healthcare providers, nurses, and other staff members to ensure seamless patient care.
  • Administrative Tasks: Perform various administrative duties, such as data entry, scheduling, and correspondence.
Requirements
  • Education: Associate's degree or medical certification preferred.
  • Experience: 2-3 years of experience in patient or customer service roles.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, proficiency in Microsoft Office, and knowledge of medical terminology.
  • Licensure and Certification: Medical terminology certification preferred.