Customer Experience Coordinator
1 week ago
We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team at Paul Davis Restoration of Portland/Vancouver. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless communication throughout the restoration process.
Key Responsibilities- Manage and input jobs into our Restoration Management Software (RMS)
- Provide regular and timely updates to customers and clients throughout the lifecycle of the job
- Confirm customer/job issues are addressed and resolved in a timely manner
- Aide in the coordination of procurement of services, equipment, and/or tools
- Solicit feedback from customers throughout their journey (NPS, Google review, closing the loop)
- Partner with project leaders to obtain and maintain job safety requirements and documentation
- Aide project leaders in the timely collection of payments from customers and TPAs
- 2-year Associate's degree preferred but not required
- 2+ years of Restoration Industry and/or Construction industry experience is preferred
- 4+ years of project coordination is a plus
- Effective phone etiquette skills
- Able to communicate clearly and precisely in both written and verbal form
- Sound planning and organization skills with a sense of urgency and immediacy
- Able to coordinate multiple jobs and needs in a fast-paced working environment daily
- Able to work in the field when required for various job documentation needs
- Able to participate in after-hours work when an emergency event, job, or workload may require
- Able to work in a productive, organized, and professional manner, even when under pressure
- Intermediate computer skills; knowledge of Microsoft office applications, including Word, Excel, Outlook
- Able to type 40+ words per minute
- Able to pass criminal background verification and must be insurable to drive company vehicles
- Swing Shift: 11:30pm to 8:30, Monday through Friday
- Hybrid schedule: 50% work from home
- PTO Paid Time off
- Seven company-paid holidays
- Medical, dental, vision benefits
- 401K with employer contribution
- Company recognition
- Paid Professional and Industry certifications and training
- Fun, family-focused culture
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