Customer Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.
Key Responsibilities- Promote a Positive Guest Experience: Greet guests with a smile, determine their needs, and provide personalized service to ensure a memorable experience.
- Product Knowledge: Maintain strong knowledge of our cake size and flavor profile options, pricing, special promotions, and complimentary retail merchandise to educate guests and make informed recommendations.
- Sales and Merchandising: Suggest additional merchandise, such as balloons, candles, and cards, to complete a unique celebration and increase sales.
- Order Processing: Process guest orders efficiently and accurately using our point-of-sale system.
- Bakery Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Inventory Management: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Health and Safety: Comply with all health and safety guidelines, policies, and procedures, including strict adherence to dress code and personal hygiene.
- Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
- Age Requirement: Applicants must be 18 years of age or older.
- Education and Experience: While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
- Availability: Must be available to work Monday through Friday from 9:00 am to around 3:00 pm (end of shift flexible).
- Competitive Hourly Rate: $16.28 per hour.
- Opportunities for Growth: We are looking for someone interested in having a career or long-term job in a fun, welcoming environment and are hoping to grow this person into a lead for the Front of House, which includes increased growth and benefit opportunities.
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Customer Experience Ambassador
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Customer Experience Liaison
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