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Club Experience Coordinator

2 months ago

Vancouver, Washington, United States Crunch Fitness Full time
Job Description

Job Title: Member Services Representative

Job Summary:

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members, and contributing to the overall success of our fitness center.

Key Responsibilities:

  • Member Services:
    • Provide warm and welcoming greetings to members and guests
    • Tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility
    • Assist members with questions and provide excellent customer service
  • Front Desk Operations:
    • Check in members and guests in accordance with company procedures
    • Answer phones in accordance with the Elements expectations
    • Track telephone and walk-in inquiries
  • Facility Maintenance:
    • Maintain a clean and organized work area
    • Conduct regular walk-throughs of locker rooms and weight floor to ensure cleanliness and clutter
  • Additional Responsibilities:
    • Assist in day-to-day operations, including setting up monthly billing, handling billing issues, and educating members on club services and supplements
    • Meet sales goals and contribute to the overall success of the fitness center

Requirements:

  • High School Diploma
  • Current CPR certification
  • Minimum of one year of customer service experience
  • Current Food Handler Card (location-dependent)
  • Tanning Certification (location-dependent)
  • OLCC permit (location-dependent)

Competencies:

  • Positive attitude
  • Competitive mindset
  • Retail sales experience preferred
  • Strong work ethics and integrity
  • Strong team-oriented skills
  • Strong communication skills
  • Strong multi-tasking skills
  • Proficient reading and writing skills

Compensation: $13.50 per hour plus commissions