Customer Experience Coordinator

1 week ago


Vancouver, Washington, United States Paul Davis Restoration of Portland Vancouver Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team at Paul Davis Restoration of Portland/Vancouver. This is a hybrid role that involves working from home 50% of the time and requires a strong ability to multitask and prioritize tasks in a fast-paced environment.

Key Responsibilities
  • Manage the intake and input of jobs into our Restoration Management Software (RMS)
  • Provide regular and timely updates to customers and clients throughout the lifecycle of the job
  • Confirm that customer/job issues are addressed and resolved in a timely manner
  • Aide in the coordination of procurement of services, equipment, and/or tools
  • Solicit feedback from customers throughout their journey (NPS, Google review, closing the loop)
  • Partner with project leaders to obtain and maintain job safety requirements and documentation
  • Aide project leaders in the timely collection of payments from customers and TPAs
Requirements
  • 2-year Associate's degree preferred but not required
  • 2+ years of experience in the Restoration Industry and/or Construction industry
  • 4+ years of project coordination experience is a plus
  • Effective phone etiquette skills
  • Able to communicate clearly and precisely in both written and verbal form
  • Sound planning and organization skills with a sense of urgency and immediacy
  • Able to coordinate multiple jobs and needs in a fast-paced working environment daily
  • Able to work in the field when required for various job documentation needs
  • Able to participate in after-hours work when an emergency event, job, or workload may require
  • Able to work in a productive, organized, and professional manner, even when under pressure
  • Intermediate computer skills; knowledge of Microsoft Office applications, including Word, Excel, Outlook
  • Able to type 40+ words per minute
  • Able to pass criminal background verification and must be insurable to drive company vehicles
What We Offer
  • Swing shift schedule: Monday through Friday, 11:30pm to 8:30pm
  • Hybrid schedule: 50% work from home
  • PTO paid time off
  • Seven company-paid holidays
  • Medical, dental, vision benefits
  • 401K with employer contribution
  • Company recognition
  • Paid professional and industry certifications and training
  • Fun, family-focused culture


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