Operational Support Coordinator

2 weeks ago

Vancouver, Washington, United States Lifeline Connections Full time

Lifeline Connection's Mission Statement:
Through exceptional customer service, high-quality programs, and a dedicated team, we inspire hope and facilitate transformative changes for individuals impacted by substance use and mental health challenges.

Lifeline Connection's Vision Statement:

As the leading provider of substance use and mental health services in the Pacific Northwest, we are recognized as the most trusted resource for behavioral health treatment and holistic care.

We deliver a comprehensive range of coordinated quality services, nurture lasting relationships, and empower our communities to thrive.

POSITION TITLE:
Operational Support Coordinator - Non-Exempt Position

REPORTS TO:
Chief Operations Officer

POSITION PURPOSE:

The Operational Support Coordinator will be a vital member of the organization, directly and indirectly assisting with various tasks to ensure all branches of the agency's operations are flourishing.

This role collaborates closely with the Facilities Specialist to manage vendor relationships, ensuring seamless operational support across all departments.

The Operational Support Coordinator is essential for maintaining smooth organizational functioning and effectively implementing operational strategies.

CANDIDATE PROFILE:

We are seeking an energetic, motivating, self-aware, and well-organized individual to provide a range of support functions and work closely with the COO.

We are looking for a professional Operational Support Coordinator to coordinate and assist with our organization's operations, uphold the quality of customer service, and implement best practices across all levels.


KEY RESPONSIBILITIES:
1. Process orders and manage routine purchase requests; oversee product inventory.

2. Assist with facilities-related helpdesk inquiries, including performing minor repairs and coordinating with various contractors for necessary work.

3. Support daily operations; facilitate coordination of tasks between various administrative departments, such as IT, Facilities, and Administration, to ensure outstanding and timely support is provided to internal and external stakeholders.

4. Manage Fleet Operations for all agency vehicles, including repairs, maintenance, staff training, and updating Fleet Policies as required.

5. Oversee Lifeline Connections' physical locations; assist with space management, activation of utilities/services, and conduct quarterly space evaluations.
6. Organize, coordinate, and manage a variety of operational-related administrative projects and tasks.
7. Review vendor invoices for accuracy and collaborate with vendors to resolve discrepancies.
8. Ensure all operations are conducted in a cost-effective manner.
9. Monitor daily operations, report on performance, and recommend actionable improvements as necessary.
10. Track terms of leased equipment; take proactive measures to secure favorable terms for the agency.
11. Undertake special projects as assigned by the supervisor.
12. Identify ways to enhance the quality of customer service.
13. Provide general facility maintenance (supply orders, coordination of third-party vendor services, landlord coordination).
14. Assist the Facilities Department with purchasing orders and other tasks as needed.
15. Actively participate in Safety Committee meetings, provide updates, and follow recommendations.
16. Support and implement agency policies and procedures.
17. Perform other duties as assigned.

QUALIFICATIONS:
1. Two or more years of experience in an operational or similar role.
2. College coursework in business administration, Business Management, Nonprofit Administration, or a related field preferred.
3. Previous project management experience with proven organizational and time management skills.
4. Exceptional problem-solving and analytical abilities.
5. Knowledge of organizational effectiveness and operations management.
6. Excellent verbal communication skills.
7. Leadership capabilities.
8. Outstanding organizational skills.
9. Strong attendance record.
10. Current unencumbered driver's license.
11. Ability to multitask and resolve issues effectively.

GUIDELINES:
Requires that the incumbent relies on specialized training and/or equivalent experience and performs duties in accordance with applicable regulations and Lifeline Connections Policy and Procedure Manual.

PERSONAL CONTACT:
All personal contacts are conducted in accordance with federal and state statutes, laws, and regulations regarding the confidentiality of patient records.

PHYSICAL DEMANDS:

While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear, and use hands and fingers to manipulate writing utensils and keys on a keyboard.

The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch, or lift and/or move a maximum of 50 lbs.


WORKING ENVIRONMENT:
Most working hours are spent indoors in office settings or meeting rooms.

Top benefits or perks:
As a team member at Lifeline Connections, you'll enjoy: Medical, Dental, and Vision coverage; 401K with 5% match; 12 Paid Holidays per Year; 1 Personal Holiday per year; approximately four weeks of PTO in the first year; First Time Home Buyers Assistance.

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