Customer Experience Liaison
4 days ago
Job Summary: As a Customer Experience Coordinator at Paul Davis Restoration, you will play a vital role in ensuring seamless customer interactions throughout the restoration process.
Key Responsibilities:
- Intake and input jobs into the Restoration Management Software (RMS) to facilitate efficient job processing.
- Provide regular and timely updates to customers and clients regarding the status of their restoration projects.
- Confirm that customer/job issues are addressed and resolved in a timely and satisfactory manner.
- Aid in the coordination of procurement of services, equipment, and/or tools necessary for successful project completion.
- Collaborate with project leaders to ensure timely collection of payments from customers and third-party administrators (TPAs).
Requirements:
- Excellent communication and interpersonal skills to effectively interact with customers, clients, and internal stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks to meet deadlines.
- Strong organizational and problem-solving skills to ensure efficient job processing and issue resolution.
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Customer Experience Coordinator
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Customer Experience Coordinator
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Customer Experience Coordinator
4 days ago
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Customer Experience Coordinator
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