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Customer Experience Coordinator

2 months ago

Vancouver, Washington, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional service, responding to customer concerns, and ensuring a clean and organized store environment.
  • Team Leadership: Lead and develop a team of Associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver outstanding customer service.
  • Store Operations: Oversee store operations, including inventory management, visual merchandising, and loss prevention, to ensure a seamless customer experience.
  • Communication: Communicate effectively with management, Associates, and customers to ensure a positive and productive work environment.
  • Problem-Solving: Address customer concerns and issues promptly and professionally, using problem-solving skills to resolve issues and prevent future occurrences.
Requirements
  • Experience: 1 year of retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, ability to multitask, and a strong understanding of merchandising techniques.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: Starting pay range of $17.28 to $17.78 per hour.
  • Benefits: Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.