Banking Call Center Specialist

6 days ago


Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

Job Summary

Affinity Federal Credit Union is seeking a highly motivated and results-oriented Customer Service Representative to join our digital contact center team. As a key member of our team, you will be responsible for providing exceptional service to our members, handling inbound calls, and identifying opportunities to develop long-term financial relationships.

Key Responsibilities

  • Communicate with members via digital channels to discuss their individual financial needs
  • Effectively handle inbound calls and provide knowledgeable, prompt, accurate, and courteous service
  • Identify needs-based sales opportunities and develop long-term financial relationships with members
  • Work collaboratively with the team to achieve sales and service goals
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • Minimum of two years of experience in a customer service capacity, with high-volume call center experience preferred
  • Prior banking experience is preferred, but not required
  • Prior CRM experience is preferred, but not required
  • Excellent communication, interpersonal, organizational, and problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Bilingual, Spanish-speaking preferred

What We Offer

  • A highly competitive and multi-faceted Total Rewards package, including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off
  • Opportunities for professional growth and development, including extensive educational and developmental programs
  • A commitment to creating an inclusive culture and an employment experience that values diversity

About Affinity Federal Credit Union

Affinity Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive culture and an employment experience that values diversity. We strive to maintain a balance between our employees' personal and professional responsibilities and offer a range of benefits and programs to support their well-being.



  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our digital contact center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.Key...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our digital contact center team as a Customer Service Representative - Banking. As a key member of our team, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.Key...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our digital contact center team as a Customer Service Representative - Banking. In this role, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.Key...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Affinity Federal Credit Union. As a key member of our digital contact center team, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.Key...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Affinity Federal Credit Union. As a key member of our digital contact center team, you will be responsible for providing exceptional service to our members via digital channels.Key ResponsibilitiesCommunicate with members to discuss their...


  • Ridge, New York, United States Webster Bank Full time

    Job SummaryWebster Bank is seeking a highly skilled Banking Center Relationship Banker to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their financial needs, and offering tailored solutions to meet those...


  • Ridge, New York, United States Webster Bank Full time

    About the RoleAt Webster Bank, we're committed to delivering exceptional customer experiences and driving business growth. As a Relationship Banker II, you'll play a key role in achieving this goal by providing top-notch service and sales support to our Banking Center customers.Key ResponsibilitiesCustomer Service: Respond to customer inquiries in a timely...


  • Basking Ridge, New Jersey, United States Memorial Sloan Kettering Cancer Center Full time

    Job Summary:Memorial Sloan Kettering Cancer Center is seeking a skilled Diagnostic Imaging Specialist to join our Radiology team at MSK Basking Ridge. As a key member of our team, you will be responsible for performing a variety of CT and X-ray imaging procedures, operating CT scanners and associated equipment, and ensuring patient safety and comfort.Key...


  • Basking Ridge, New Jersey, United States Kessler Rehabilitation Center Full time

    Position OverviewKessler Rehabilitation CenterSpeech Language PathologistCertification RequiredPart-Time OpportunityTravel RequiredExperience with Pediatrics PreferredAvailability: Flexible Mornings, Afternoons, and EveningsAt Kessler Rehabilitation Center, we recognize that every child possesses unique potential. Our mission is to nurture that potential,...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Job SummaryAffinity Federal Credit Union is seeking a highly motivated and results-oriented Customer Service Representative to join our digital contact center team. As a key member of our team, you will be responsible for providing exceptional service to our members, handling inbound calls, and identifying opportunities to develop long-term financial...


  • Basking Ridge, New Jersey, United States Lawyer Full time

    Job OverviewWe are seeking a dedicated and enthusiastic Product and Operations Specialist to become a vital part of our organization. Our company is a prominent online service provider catering to legal professionals and clients alike. We maintain an extensive database of over 2 million attorneys across 60 countries, manage high-volume transactional email...


  • Glen Ridge, New Jersey, United States Blue Foundry Bank Full time

    About Blue Foundry BankThis is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative, and fun. A Bank of movers, shakers, and makers. We are a Bank that...


  • Glen Ridge, New Jersey, United States Blue Foundry Bank Full time

    About Blue Foundry BankThis is the Bank Where Things are Made. Blue Foundry is a financial institution where businesses are shaped, plans are formed, ideas are refined, solutions are built, and tasks are accomplished. Blue Foundry is revolutionary, bold, resourceful, and committed to excellence. We are a bank of movers, shakers, and creators, dedicated to...


  • Basking Ridge, New Jersey, United States Aston Carter Full time

    Position Title: Interim Senior AccountantPosition Overview:The Senior Accountant is responsible for ensuring the accuracy and integrity of financial data by meticulously recording, verifying, consolidating, and entering transactions. Key responsibilities include:Conducting thorough bank reconciliation cleanup.Performing intercompany account analysis across...


  • Basking Ridge, New Jersey, United States Crossfire Consulting Full time

    A minimum of six years of pertinent professional experience is required. This position operates in a hybrid model, requiring two days per week in the office. Locations: Multiple locations available. Qualifications for the Sourcing Manager: At least three years of experience in Indirect Strategic Sourcing. Familiarity with Human Resources, Financial...


  • Basking Ridge, New Jersey, United States Daiichi Sankyo Full time

    Join a Legacy of Innovation 110 Years and CountingDaiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence...

  • Director, Finance

    3 months ago


    Basking Ridge, New Jersey, United States Daiichi Sankyo Full time

    Join a Legacy of Innovation 110 Years and CountingDaiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 120 years of scientific expertise and a presence...


  • Basking Ridge, New Jersey, United States Ascendion Full time

    About AscendionAscendion is a comprehensive digital engineering solutions provider. We design and manage software platforms and products that drive growth and create engaging experiences for users and employees alike. Our expertise in engineering, cloud services, data management, experience design, and talent solutions accelerates transformation and delivers...

  • Network Architect

    1 week ago


    Basking Ridge, New Jersey, United States NextGen | GTA: A Kelly Telecom Company Full time

    About the RoleWe are seeking a highly skilled and experienced Network Engineer to join our team at NextGen | GTA: A Kelly Telecom Company. As a key member of our team, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key ResponsibilitiesData Center Operations: Collaborate with various data center teams to assist...


  • Basking Ridge, New Jersey, United States Daiichi Sankyo Full time

    Join a Legacy of Innovation 110 Years and CountingDaiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence...