Product and Operations Specialist

2 weeks ago


Basking Ridge, New Jersey, United States Lawyer Full time
Job Overview

We are seeking a dedicated and enthusiastic Product and Operations Specialist to become a vital part of our organization. Our company is a prominent online service provider catering to legal professionals and clients alike. We maintain an extensive database of over 2 million attorneys across 60 countries, manage high-volume transactional email systems, and handle thousands of calls weekly through our tailored communication platform. Our LawyerLine service is experiencing significant growth, offering unique solutions specifically designed for law firms. Our recognizable brand, supported by a well-known spokesperson, is swiftly gaining traction in the legal community and among consumers, positioning us favorably within the expansive U.S. legal services market.

The Product and Operations Specialist will oversee the coordination of all necessary resources to develop and promote products targeted at law firms in the U.S. and Canada, with a particular emphasis on innovative offerings such as LawyerChat.

Key Responsibilities

  • Manage product development and marketing strategies.
  • Collaborate with cross-functional teams to ensure operational efficiency.
  • Analyze market trends and consumer needs to inform product direction.

Essential Qualifications

  • Experience in product management.
  • Strong academic background in relevant fields.
  • Exceptional analytical and creative problem-solving skills.
  • Outstanding written and verbal communication abilities.
  • Attention to detail in content quality, design, and user experience.
  • Desire to learn and develop new competencies.
  • Self-driven with a strong sense of accountability.
  • Ability to thrive in a dynamic startup environment.
  • Positive, inclusive, and energetic team player.
  • Genuine interest in business strategy and product management best practices.
  • Eligibility to work in the U.S.

Preferred Qualifications

  • Familiarity with subscription services and customer retention strategies.
  • Understanding of web technologies, both front-end and back-end.
  • Knowledge of the legal services industry.
  • Experience in technology startups.
  • Background in venture capital and mergers & acquisitions.
  • Proficiency with analytics tools and platforms.
  • Experience with outsourcing platforms.
  • Knowledge of SEO, SEM, and social media optimization.

Compensation and Benefits

  • Competitive salary and performance bonuses.
  • Equity options.
  • Generous vacation policy, including long service leave.
  • Comprehensive medical, dental, and vision insurance.
  • Health-focused work environment with ergonomic solutions.
  • Engaging company events and a positive workplace culture.
  • Efficient management reporting and decision-making processes.


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