Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our digital contact center team as a Customer Service Representative - Banking. In this role, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.
Key Responsibilities- Communicate with members via digital channels to discuss their individual financial needs
- Effectively handle inbound calls and resolve issues in a timely and professional manner
- Identify needs-based sales opportunities and develop long-term financial relationships with our members
- Work collaboratively with the team to achieve sales and service goals
- Minimum of two years of experience in a customer service capacity, with high-volume call center experience preferred
- Prior banking experience is preferred, but not required
- Prior CRM experience is preferred, but not required
- Excellent communication, interpersonal, organizational, and problem-solving skills
- Ability to multi-task and work in a fast-paced environment
- Bilingual, Spanish-speaking preferred
Affinity Federal Credit Union is a not-for-profit financial cooperative dedicated to providing exceptional service to our members. We offer a comprehensive benefits package, including competitive pay, target incentives, and a range of employee perks.
What We Offer- Competitive pay and target incentives
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) plan with company match
- Profit-sharing program
- Generous paid time off
- Employee discounts on products and services
- Access to our formal Tuition Assistance Program
Affinity Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive culture and employment experience that values diversity. We recognize and value the unique talents of everyone on our team and strive to create an environment where employees feel comfortable and supported.
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