Banking Support Specialist
6 days ago
We are seeking a highly motivated and customer-focused individual to join our digital contact center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.
Key Responsibilities- Communicate with members via digital channels to discuss their individual financial needs
- Effectively handle inbound calls and resolve issues in a timely and professional manner
- Identify needs-based sales opportunities and develop long-term financial relationships with our members
- Work collaboratively with our team to achieve sales and service goals
- Minimum of two years of experience in a customer service capacity, high-volume call center experience preferred
- Prior banking experience preferred
- Prior CRM experience preferred, but not required
- Excellent communication, interpersonal, organizational, and problem-solving skills
- Positive, patient, and customer-focused at all times
- Ability to multi-task and work in a fast-paced environment
- Competitive pay and target incentive
- Full medical, dental, and prescription coverage
- 401(k) plan and profit-sharing opportunities
- Generous paid time off and flexible scheduling
- Extensive educational and developmental opportunities
- Access to our formal Tuition Assistance Program
Affinity Federal Credit Union is an Equal Opportunity Employer committed to creating an inclusive culture and employment experience that values diversity. Our culture is built on respect, recognizing and valuing the unique talents of everyone on the team. We strive to maintain balance between our employees' personal and professional responsibilities.
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