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Customer Service Representative

2 months ago

Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Affinity Federal Credit Union. As a key member of our digital contact center team, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Communicate with members via digital channels to discuss their individual financial needs
  • Effectively handle inbound calls and resolve issues in a timely and professional manner
  • Identify needs-based sales opportunities and develop long-term financial relationships with members
  • Work collaboratively with the team to achieve sales and service goals
Requirements
  • Minimum of two years of experience in a customer service capacity, with high-volume call center experience preferred
  • Prior banking experience is preferred, but not required
  • Prior CRM experience is preferred, but not required
  • Excellent communication, interpersonal, organizational, and problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Bilingual, Spanish-speaking preferred
What We Offer

As a valued member of our team, you will receive a highly competitive and multi-faceted Total Rewards package, including:

  • Competitive pay and target incentive
  • Full medical, dental, and prescription coverage
  • 401(k) plan and profit-sharing
  • Generous paid time off
  • Discounts on products and services
  • Access to our formal Tuition Assistance Program
About Us

Affinity Federal Credit Union is an Equal Opportunity Employer committed to creating an inclusive culture and employment experience that values diversity. We strive to maintain a balance between our employees' personal and professional responsibilities, and we offer extensive educational and developmental opportunities to support their growth and success.