Member Services Representative

2 weeks ago


Tucson, Arizona, United States Achieve Full time
Job Overview

Company Overview:
Achieve is a prominent digital personal finance organization dedicated to assisting individuals in enhancing their financial well-being. We offer tailored financial solutions that empower our members to transition from financial struggles to stability. Utilizing advanced data analytics, our services encompass personal loans, home equity loans, debt consolidation, and educational resources, all designed to support our members at every stage of their financial journey.

Role Summary:

As a vital member of our Client Support team, you will play a crucial role in transforming the lives of individuals by providing exceptional digital personal finance solutions. Your responsibilities will range from guiding new members through account setup to addressing inquiries and offering ongoing support throughout their financial journey. Your empathetic approach will be essential in delivering care and guidance when it is most needed.

Work Environment:
This position offers the flexibility of remote work opportunities.

Work Schedule:
This role follows a Monday to Friday schedule, ensuring work-life balance.

Compensation:
Starting pay is competitive.

Key Responsibilities:
  • Engage with members through various communication channels, demonstrating empathy in every interaction.
  • Listen attentively to members, providing tailored solutions to meet their specific needs.
  • Collaborate with team members to exchange knowledge and best practices.
  • Maintain accurate records of customer interactions.
Qualifications:
  • At least 1 year of experience in customer service, preferably in a call center or retail environment.
  • High school diploma or equivalent qualification.
  • Availability for an 8-hour shift, Monday to Friday, during standard business hours.
  • A people-centric mindset with a focus on solutions.
  • Ability to manage a high volume of incoming calls.
  • Excellent communication skills.
Benefits:

Achieve offers a comprehensive benefits package that includes:

  • 401(k) plan with employer matching.
  • Medical, dental, and vision insurance with flexible spending account options.
  • Generous vacation and sick leave policies, along with designated volunteer days.
  • Access to wellness resources through our Employee Assistance Program and fitness discounts.
  • Financial support for eligible educational expenses.
  • Discounts on pet care services.
  • Support during challenging times through our dedicated care fund.
  • A commitment to diversity and inclusion through various employee resource groups.

Join Achieve and make a difference in the lives of others.
At Achieve, we are dedicated to changing lives for the better. Whether assisting a single parent with their bills or supporting an entrepreneur in securing funding for growth, you will be an integral part of their journey towards a brighter financial future. We are expanding our team with more remote opportunities to better serve our members, making a career at Achieve not just a job, but a meaningful and impactful experience.



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