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Member Services Representative

2 months ago

Tucson, Arizona, United States Hughes Federal Credit Union Full time
Job Overview

Member Contact Specialist

Key Responsibilities:

  • Provide assistance to members, staff, and external parties through incoming calls.
  • Achieve established call volume targets.
  • Conduct verification of member identification.
  • Address and resolve inquiries and issues.
  • Direct callers to the relevant departments as needed.
  • Accurately update member records.
  • Manage transactions and maintain files.
  • Identify opportunities for additional services.
  • Review and address calls received after hours.
  • Support with daily correspondence and mail handling.

Desired Qualifications:

  • At least six months of related experience.
  • High school diploma or equivalent.

Employee Benefits:

  • Comprehensive Paid Time Off Policy.
  • 401(k) retirement plan with employer matching.
  • Health, Dental, and Vision Coverage.
  • Life and Disability Insurance options.
  • Competitive salary with opportunities for advancement.

About Hughes Federal Credit Union:

Hughes Federal Credit Union is dedicated to enhancing the financial well-being of its members. The organization actively supports local charities and initiatives that foster financial education within the community. The credit union has been recognized as a leading institution in the state for its commitment to service excellence.