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Customer Service Representative

2 months ago

Tucson, Arizona, United States Quipt Home Medical Full time
Job Description

Overview

As a Customer Service Representative at Quipt Home Medical, you will play a vital role in ensuring exceptional patient care and satisfaction. This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Liaise with patients, referral sources, and other team members to coordinate patient care and services
  • Utilize software systems to communicate effectively and maintain accurate records of patient interactions
  • Maintain a strong working knowledge of products and services offered by Quipt Home Medical
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner
  • Perform referral operations, including order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
  • Ensure that referrals and patient requests are addressed or processed in a timely manner
  • Collaborate with teammates to resolve customer complaints and escalate issues to leadership when necessary
  • Contribute to the development of business practices and provide feedback to leadership to improve customer service

About Quipt Home Medical

Quipt Home Medical is a leading provider of home medical equipment and services. Our team is dedicated to delivering exceptional patient care and satisfaction, and we are seeking a highly skilled and motivated individual to join our team.

Requirements

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Previous healthcare experience preferred
  • Strong verbal and written communication skills, strong organizational skills, and attention to detail