Customer Service Representative

4 days ago


Tucson, Arizona, United States HomeServices Insurance Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at HomeServices Insurance. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support
    • Provide timely and effective support to clients via phone, email, and in-person interactions.
    • Respond to client inquiries and resolve issues in a professional and courteous manner.
  • Insurance Expertise
    • Develop and maintain in-depth knowledge of personal lines insurance products, including coverages, rates, and markets.
    • Advise clients on insurance coverage and risk management issues, providing expert recommendations and guidance.
  • Policy Administration
    • Process policy changes and cancellations, ensuring accuracy and efficiency.
    • Handle claims and billing inquiries, resolving issues promptly and professionally.
  • Relationship Building
    • Foster and maintain strong relationships with clients, insurance companies, and underwriters.
    • Collaborate with internal teams to ensure seamless communication and service delivery.
Requirements
  • Education
    • High School Diploma or equivalent work experience and knowledge.
  • Experience
    • Two years successful servicing experience with an independent agency (or equivalent).
  • Knowledge and Skills
    • Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
    • Thorough knowledge of all personal lines insurance products, especially those represented through HomeServices Insurance.
    • Excellent analytical, problem-solving, and decision-making skills.
    • Excellent oral, written, and interpersonal communication skills.
    • Proven automation, time management, and organizational skills.
    • Familiarity with risk assessment and risk management techniques.
  • Certifications
    • Property and Casualty License.
What We Offer
  • A comprehensive benefits package, including medical, health savings account, dental, vision, life insurance, paid vacation (PTO), 401(k) with employer match, flexible spending account, and employee assistance program (EAP).

We are an equal opportunity employer and welcome applications from diverse candidates.



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